IT Operations Manager

1 week ago


Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time
Job Title: IT Operations Manager

We are seeking a highly skilled and experienced IT Operations Manager to join our team at Hunter's Hub, Inc. The ideal candidate will have a strong background in Incident Management, Problem, and Change Management, as well as IT Operations.

Estimated Salary: $85,000 - $115,000 per year, depending on experience and qualifications.

Job Description
  • Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.
  • Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).
  • Establishes and maintains communications with key IT and business stakeholders critical in the IT operations, allowing effective information sharing and issue resolution.
Required Skills and Qualifications
  • Minimum 3 years of experience in Incident Management, Problem, and Change Management, and IT Operations.
  • Experience with Major and Minor Incidents, P1 and P2, and critical incident debriefs.
  • Bachelor's Degree in an IT-related, Management, Engineering, or Computer Science field.
  • Strong verbal and written communication skills, with the ability to translate technical information to business terminology.
  • A solid understanding of the ITIL Incident & Change Management process.
Benefits
  • Competitive salary and benefits package.


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