Hotel Operations Manager
2 days ago
We are seeking a seasoned Hotel Operations Manager to join our team at Filinvest Hotel in Muntinlupa City. This is an excellent opportunity for individuals with strong leadership skills and experience in managing hotel operations.
About the RoleThe successful candidate will be responsible for overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining smooth functionality across all departments. As the representative of the hotel during their shift, they will address guest inquiries, resolve issues promptly, and ensure adherence to hotel policies and standards.
In this role, you will support department heads, supervise staff performance, and take charge in the absence of senior management to uphold the hotel's reputation for excellence.
Key Responsibilities- Oversee daily hotel operations to ensure seamless delivery of services to guests
- Address guest inquiries and resolve issues promptly
- Maintain high levels of customer satisfaction through effective communication and problem-solving
- Support department heads and provide guidance on operational matters
- Supervise staff performance and provide coaching and feedback as needed
- Take charge in the absence of senior management to maintain hotel operations
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum of 3-5 years of experience in a supervisory or managerial role within the hospitality industry
- Strong leadership and decision-making skills, with the ability to manage operations effectively during high-pressure situations
- Excellent communication and interpersonal skills to interact with guests, staff, and management
- Proven ability to resolve guest concerns and handle conflicts professionally and efficiently
- Comprehensive knowledge of hotel operations, including front office, housekeeping, and F&B services
- Proficiency in hotel management systems (e.g., Opera, PMS) and basic computer applications
- Flexibility to work various shifts, including nights, weekends, and holidays
- Strong problem-solving and multitasking abilities, with keen attention to detail
- Commitment to delivering outstanding customer service and ensuring guest satisfaction
- Willingness to work in Muntinlupa City
- Competitive salary: PHP 120,000 - PHP 180,000 per month
- Opportunities for career growth and professional development
- A comprehensive benefits package, including health insurance and retirement plan
- A fun and dynamic work environment with a team of like-minded professionals
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