Human Resources Career Opportunity

1 week ago

Barcelona, Philippines beBeeCareer Full time ₱150,000 - ₱250,000
Human Resources Professional Opportunity

We are seeking an experienced Human Resources professional to join our team in the HR Operations role.

This is a fantastic opportunity for individuals who possess excellent communication skills and are passionate about delivering exceptional customer service.

In this role, you will be responsible for responding to employee inquiries and transactions, providing support to managers and employees with policy and navigation inquiries, and creating/ referring to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs).

You will work closely with onshore partners to get trained on all queries received from employees, and create a repository for all out-of-scope queries. You will also transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.

Responsibilities
  • Respond to employee inquiries and transactional services over call, chat & ticket.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/refer to SOPs and DTPs for completing employee transactions.
  • Work with onshore partners to get trained on all queries received from employees.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
Qualifications
  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts.
Why Join Us?
  • Competitive Salary & Benefits – Earn well while enjoying great perks.
  • Career Growth – Clear paths for promotions and skill development.
  • Supportive Work Environment – Join a team that values you.
  • Exciting Opportunities – Be part of a dynamic and growing industry.

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