Collections Supervisor

6 days ago


Manila, National Capital Region, Philippines Security Bank Corporation Full time
Collections Team Leadership

The Collections Team Leader plays a pivotal role in driving team performance and ensuring the achievement of set targets.

Key Responsibilities include:

  • Assigning tasks to collectors based on their workload capacity to meet daily productivity benchmarks.
  • Monitoring and updating Key Performance Indicators (KPIs) for the supervised team to enhance overall performance.
  • Analyzing reports and processes to provide strategic recommendations to the Call Center Section Head on team performance and process improvements.
About Our Organization

As one of the Philippines' leading universal banks, Security Bank Corporation has been serving the financial needs of individuals and businesses since 1951.

We prioritize building strong relationships with our customers, employees, and stakeholders through our commitment to excellence, integrity, and innovation.



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