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Ledger Management and Collections Supervisor

1 week ago

Manila, National Capital Region, Philippines Filinvest Land Inc. Full time
Job Overview

The Ledger Management and Collections Supervisor is responsible for overseeing the daily operations of the collections team. This includes monitoring staff productivity, providing training, and ensuring compliance with company policies and procedures.

Main Duties:
  1. Daily Operations: Monitor and analyze daily productivity, identifying areas for improvement and implementing necessary changes.
  2. Team Development: Provide hands-on training and coaching to team members to enhance their skills and knowledge.
  3. Policy Implementation: Work closely with internal operations to ensure seamless implementation of policies and procedures.
  4. Customer Service: Ensure prompt and professional resolution of customer complaints, escalating complex cases when necessary.
  5. Reporting and Analytics: Prepare and distribute regular reports on team performance and productivity.