Billings & Collections Supervisor (US)

1 week ago


Manila, National Capital Region, Philippines D&V Philippines Outsourcing, Inc. Full time

Job Title: Associate Director Billings & Collections (US)

Work Setup & Schedule:

  • Hybrid (5AM to 2PM)

What you'll be doing:

  • Leads the offshore Billing, Customer Support and Collections teams and effectively manages the collections risk while ensuring the DSO and dilution on accounts is kept within acceptable limits as set forth by Client's Finance Leadership
  • Lead the Client's Support Queue to ensure all internal and external customer inquiries are responded to and resolved timely
  • Deploy interim solutions for business-critical needs; must have ability to quickly assess unfamiliar situations and provide remediation, including modifying standard processes to address longer term issues
  • Drive transformation, improve productivity and streamline business operations
  • Manage review and analysis of business processes, personnel and troubleshoot issues and resolve issues timely
  • Define and management performance metrics of Billing, Customer Support and AR Teams
  • Build, optimize and automate performance reporting
  • Partner with Head of Revenue, Director Billing and Collections, and Sales Operations team to drive process improvement
  • Manages high level billing and collections escalations and makes related business decisions
  • Analyzes departmental performance and advises the teams on high-risk decisions while maintaining established billing and collection policy and process
  • Educates, trains, monitors, problem-solves, and ensures company policies are followed across the Billing/Collection departments and provides strategic direction to management and their teams
  • Ensures all team members are effectively trained and have the tools available to carry out their tasks in an accurate and efficient manner
  • Responsible for oversight of the monthly accounts close process (billing/collections), resulting in timely delivery of accurate data for management reporting
  • Responsible to participate in external and internal audits as they relate to billing and collection functions
  • Responsible to supervise and direct activities of billing and collections staff to ensure consistent application of best practice, productivity, and adherence to internal controls for billing compliance.

What will make you a great fit:

  • Bachelor's degree in accounting, Finance, or Business Administration required
  • 5+ years in Billing/Collections management
  • 3+ Years experience with ERP Financial systems and Salesforce from quote to cash collection
  • Proven track record for improving processes and problem- solving
  • Strong leadership skills with an ability to coach and motivate
  • Solid understanding of billing and financial concepts
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills and ability to collaborate with cross functional teams. Able to work in stressful situations with firm deadlines.

What D&V Philippines can offer you:
D&V Philippines is a place where you can build and grow yourcareer because we invest in your training and development. You'llbe a key player in our mission to deliver high-quality, cost-effectivefinance and accounting services for CFOs and professionalservices firms in Australia, Asia-Pacific, Europe, the United States,and the United Kingdom.

You'll also get to enjoy these perks on top of the essentialemployee benefits:

  • Competitive salary with non-taxable allowances
  • Health and wellness benefits
  • Vacation and sick leave credits
  • Yearly company and employee performance bonuses
  • Free meal during office days
  • Parent-friendly office
  • Training and certifications
  • CPD Training Assistance and PRC license renewal reimbursement
  • Year-round employee engagement activities
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