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Billing and Collection Manager

4 weeks ago

Manila, National Capital Region, Philippines EESI Philippines Full time
Job Description:

The Manager, Billing and Collections is responsible for leading the billing and collections team collaborating across the organization in establishing standards and policies, and operating processes to ensure effective and efficient collection of the Company's receivables. He/She leverages best practices and technology, and leads receivables management process improvements with the objective to deliver exceptional service while minimizing revenue risk.

  • Lead or participate in projects supporting revenue to cash conversion cycle activities, including technology projects, implementing best practices and methods to ensure quality and efficiency throughout the operations.
  • Integrate billing and collections personnel and processes for new sources of revenues.
  • Manage daily operations and execute strategies to ensure accurate, reliable, and timely collection of receivables, processing of write-offs and recoveries, and monitor bad debt expense trends.
  • Monitor trends, perform analysis and provide recommendations to improve the collection, severance, and write-off processes through a creditor information system, considering the associated impacts to the financial records, ratios, and metrics.
  • Understand the revenue to cash conversion cycle, collaborating with operations, customer development, leasing, accounting and other related departments to expand business, technical and system expertise on credit and collection related matters.
  • Provide oversight and support to the business related to application of credit and collection policies.
  • Execute and maintain quality standards, key performance indicators, operational and financial metrics, performance expectations, budget targets and make certain there is accountability to each.
  • Coordinate with the different departments in finalizing the customer contracts, renewal and other arrangements.
  • Serve as customer escalation and resolution point for invoicing issues and disputes.
  • Manage the team related to day to day operations including workload, prioritizing work, process improvements, performance metric reporting, performance reviews; engage and develop staff.
  • Assign tasks, responsibilities, and deadlines to team members.
  • Perform other duties as assigned.
Job Requirements:
  • Bachelor's degree in Business Administration, Accountancy, or related courses.
  • At least seven (7) years experience in Billing and Collections related function.
  • At least five (5) years managerial/supervisor experience.
  • Preferably a Certified Public Accountant.

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