Tele Collections Supervisor
3 weeks ago
JOB SUMMARY
The Tele Collections Supervisor is responsible for overseeing and driving a team of Tele Collections Associates, securing its productivity and performance through implementations of strategies, policies, and procedures, analyzing trends and market practices for innovative practices beneficial to their team, and mentoring each team member for improving in dealing with client accounts, through regular coaching.
JOB DUTIES AND RESPONSIBILITIES
- Achieves the collection targets and goals set by the Collection Manager.
- Implement as well as assisting the Tele Collection manager in formulating tele collection strategies and initiatives according to the company's business strategies and direction to enhance collection productivity, reduce cost, and minimize operational risk.
- Secures the team's performance by implementing the collection strategies, policies, and procedures as needed.
- Secures team's collection activities as being carried out in compliance with Company's set best practices, standards, and guidelines.
- Monitors and analyzes team's performance and trends to determine points of improvement.
- Endorses new tools or technology to improve collection effectiveness.
- Reports religiously on overall team productivity and KPI attainments for reference of the Tele Collection Manager
- Coordinates with the Tele Collection Manager in determining new strategies, procedures, or policies for improving the section's performance.
- Coordinates with other section and department heads of the Company as necessary to streamline and improve tele collection operations
- Assists the Tele Collection Manager in screening interviews of potential candidates for the section.
- Performs other assigned tasks from time to time.
JOB QUALIFICATIONS
1. A College graduate of Business, Finance, Accounting or a related course provided that the candidate has the required relevant work experience indicated and with the approval of the hiring manager and department head.
2. At least 5 years relevant experience in financial institutions, particularly in Collection, Banking, or a related field.
3. At least 2 years relevant experience of managing/supervising a team.
4. Demonstrates excellent interpersonal skills for giving/receiving information and interacting with clients/employees.
5. Excellent oral and written communication skills.
6. Must be very detail-oriented so as to avoid the possibility of serious errors and loss.
7. Proficient in MS Office/Google Documents, Excel/Google Sheets, and Powerpoint/Google Slides.
8. Excellent analytical and judgement/problem-solving skills.
-
Tele Collections Supervisor
7 days ago
Manila, National Capital Region, Philippines Jobstreet Philippines Full timeJOB SUMMARYThe Tele Collections Supervisor is responsible for overseeing and driving a team of Tele Collections Associates, securing its productivity and performance through implementations of strategies, policies, and procedures, analyzing trends and market practices for innovative practices beneficial to their team, and mentoring each team member for...
-
Tele Collections Supervisor
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeJOB SUMMARYThe Tele Collections Supervisor is responsible for overseeing and driving a team of Tele Collections Associates, securing its productivity and performance through implementations of strategies, policies, and procedures, analyzing trends and market practices for innovative practices beneficial to their team, and mentoring each team member for...
-
Tele Collections Supervisor
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeJob Summary:The Tele Collections Supervisor is responsible for overseeing and driving a team of Tele Collections Associates. Their goal is to enhance collection productivity, reduce costs, and minimize operational risk by implementing strategies, policies, and procedures.Key Responsibilities:Achieve collection targets and goals set by the Collection...
-
Tele Collections Manager
7 days ago
Manila, National Capital Region, Philippines Jobstreet Philippines Full timeJob OverviewThe Tele Collections Supervisor plays a vital role in overseeing the performance of the Tele Collections team, ensuring that they meet their collection targets and adhere to company policies and procedures.Key AccountabilitiesDrive team performance by implementing effective collection strategies and policies.Conduct regular coaching sessions to...
-
Collections Leadership Manager
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAbout the Role:The Tele Collections Supervisor plays a crucial role in securing the team's productivity and performance through strategy implementation, trend analysis, and mentoring. They must be detail-oriented to avoid serious errors and loss.Key Responsibilities:Meet collection targets and goals set by the Collection Manager.Formulate and implement tele...
-
Customer Service Team Lead
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAbout the Position:The Tele Collections Supervisor is responsible for leading a team of Tele Collections Associates, focusing on enhancing collection productivity, reducing costs, and minimizing operational risk. This position requires a strong leader who can drive team performance and productivity while maintaining compliance with Company policies.Main...
-
Business Development Lead
7 days ago
Manila, National Capital Region, Philippines Jobstreet Philippines Full timeJob SummaryThe Tele Collections Supervisor is responsible for leading a team of Tele Collections Associates, driving productivity and performance through strategy implementation, trend analysis, and regular coaching to improve client account management.Key ResponsibilitiesAchieve collection targets and goals set by the Collection Manager.Develop and...
-
Collection Specialist
2 weeks ago
Manila, National Capital Region, Philippines Executive Collection & Credit Management Services, Inc. Full timeExecutive Collection & Credit Management Services, Inc. View all jobsJob ResponsibilitiesTele Collectors are responsible for reminding and collecting loan payments from clients via phone calls.Educate clients about the collection process, procedures, policies, and explain penalties.Monitor assigned accounts and perform other related tasks assigned by the...
-
Collections Supervisor
2 weeks ago
Manila, National Capital Region, Philippines Wipro Full timeAbout the RoleWe are seeking a highly skilled Collections Supervisor to join our team at Wipro. The successful candidate will be responsible for managing collection operations/customer servicing process on a day-to-day basis.Main Responsibilities:Manage collection operations/customer servicing process on a day-to-day basis.Independently resolve outstanding...
-
Collections Specialist
1 day ago
Manila, National Capital Region, Philippines China Bank PH Full timeThe role of a Collections Associate at China Bank PH involves utilizing inbound and outbound tele-calling activities to minimize losses by resolving issues with cardholders. This position requires the application of different collection strategies to mitigate risk.ResponsibilitiesCollections Associates are responsible for processing customer and account...
-
Collections Associate
2 weeks ago
Manila, National Capital Region, Philippines China Bank PH Full timeThe Collections Assistant is primarily responsible for the collection actions primarily through inbound and outbound tele-calling activities for cardholders with over limit, past due and delinquent cards in order to minimize losses of the Bank. He or she applies different collection strategies in order to mitigate risk. The Collections Assistant is also...
-
Financial Recovery Specialist
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeJob Overview:The Tele Collections Supervisor position requires strategic leadership, analytical skills, and excellent communication abilities to drive team performance and productivity. The successful candidate will be able to analyze trends and market practices to develop innovative solutions beneficial to their team.Main Responsibilities:Drive team...
-
Revenue Growth Specialist
7 days ago
Manila, National Capital Region, Philippines Jobstreet Philippines Full timeTeam Leadership RoleThe Tele Collections Supervisor is responsible for leading a high-performing team of Tele Collections Associates, driving productivity and performance through effective strategy implementation, trend analysis, and regular coaching to improve client account management skills.Key ResponsibilitiesImplement and enforce company policies and...
-
Collections Specialist
7 days ago
Manila, National Capital Region, Philippines SariSuki Pte Ltd Full timeThe Collections Specialist is responsible for leading the Collections recovery team in SariSuki Pte Ltd, preparing and submitting daily, weekly & monthly reports to management, and ensuring all Collections activities comply with company policies & legal requirements.Key Responsibilities:Ensure adherence to all Collections Standard Operating ProceduresCreate...
-
billing and collection supervisor
2 weeks ago
Manila, National Capital Region, Philippines Makati (Sports) Club, Inc. Full timeAbout the roleMakati (Sports) Club, Inc. is seeking a Billing and Collection Supervisor to join our team in Makati City, Metro Manila. This is a full-time position that will play a crucial role in managing the club's billing and collection processes. As the Billing and Collection Supervisor, you will be responsible for overseeing the timely and accurate...
-
Debt Recovery Team Leader
7 days ago
Manila, National Capital Region, Philippines Jobstreet Philippines Full timeClient-Focused Team LeadThe Tele Collections Supervisor plays a critical role in driving team performance and ensuring excellent client service, while adhering to company policies and procedures.Key ResponsibilitiesFoster a positive team culture that emphasizes excellent client service and teamwork.Develop and implement client-focused strategies to improve...
-
Clinical Collections Supervisor
2 weeks ago
Manila, National Capital Region, Philippines Med-Metrix Full timeThe Clinical Collections Supervisor at Med-Metrix is responsible for overseeing the daily activities of the Accounts Receivable team. This includes monitoring and coordinating follow-up activities to ensure work assignments are equitable, and accounts receive timely follow-up and collection goals are met.ResponsibilitiesMonitor and coordinate follow-up...
-
Credit and Collection Supervisor
2 weeks ago
Manila, National Capital Region, Philippines FOURMANN CO. Full timeBasic Qualifications:Bachelor's Degree Graduate in Business Administration, Accountancy or any related courseMinimum five (5) to six (6) years of working experience as Credit and Collection SupervisorExperience in managing Accounts Receivable processes.Duties and Responsibilities:Submits Collection Forecast weekly to Managing Director.Supervise and guide...
-
Credit and Collection Supervisor
3 weeks ago
Manila, National Capital Region, Philippines Mckupler Inc. Full timeAt McKupler Inc, we're not just a joint venture; we're a powerhouse of innovation and excellence in the lubricant industry. Born from the collaboration between McLarens Lubricants Limited of Sri Lanka and Kupler Industries Inc. of the Philippines, we bring you globally acclaimed Mobil brand products. Our expertise spans from automotive to industrial and...
-
In-House Collection Specialist
2 weeks ago
Manila, National Capital Region, Philippines Chailease Berjaya Finance Corporation Full timeJob SummaryIn-house Tele Collector at Chailease Berjaya Finance Corporation. We are looking for a skilled Auto Loan Collector to join our team.About UsChailease Berjaya Finance Corporation is a leading financial services company in the Philippines, with a focus on providing innovative solutions for personal and business needs.The RoleHandles and monitors...