Senior Technical Support Specialist

1 day ago


Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $45,000 - $60,000

We are seeking a technical professional to provide exceptional support to our clients, partners, and colleagues in a fast-paced environment. This role requires strong analytical skills, attention to detail, and the ability to thrive in a dynamic setting.

  • The ideal candidate will have at least 3 years of technical support experience, with a proven track record of providing high-quality support via email and chat.

Key responsibilities include:

  • Providing hands-on technical troubleshooting and feature explanation
  • Responding promptly to inquiries and resolving technical issues efficiently
  • Escalating complex issues as needed
  • Staying updated with evolving technologies and process changes
  • Participating in training to enhance skills and sharing knowledge with the team

Our ideal candidate is:

  • Curious and authentic, with a passion for creating exceptional client experiences
  • An analytical thinker attentive to details
  • Passionate about client satisfaction

We offer:

  • Competitive benefits package
  • Opportunities for growth and development
  • A collaborative and dynamic work environment

Please note that this position requires remote work with minimal supervision.

Requirements:
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Proactive and self-motivated individual


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