Senior Technical Support Specialist
1 day ago
We are seeking an experienced Support Analyst to join our team. This role requires strong client service, troubleshooting, and analytical skills to resolve customer support tickets and ensure timely updates.
The ideal candidate will have 4+ years' experience in SQL, production environments, and client support, as well as knowledge of Linux OS, networking, and relational databases (Oracle/PostgreSQL).
Key Responsibilities- Resolve customer support tickets and provide timely updates.
- Troubleshoot technical issues related to SQL, Linux, networking, and VPNs.
- Collaborate with clients to deliver the best outcomes.
- SQL and database management experience.
- Linux OS support and network administration knowledge.
- Familiarity with relational databases (Oracle/PostgreSQL).
- Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
- Utility industry or Smart Grid exposure.
- ITIL/ITSM background.
- Full-time position.
- Remote work arrangement.
This is a mid-senior level position that offers a competitive salary and benefits package, including health and life insurance, lifestyle rewards program, gratuity, and more.
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