IT Service Excellence Manager
3 days ago
About Us
Ascendion is a dynamic company seeking a Technology Support Director to join our team. As a key member of our IT department, you will be responsible for leading our team in delivering exceptional digital services.
Key Responsibilities:
- Directly manage Sev 2 and Sev 3 incidents, ensuring seamless service delivery and adherence to SLAs.
- Mentor and guide a team of service delivery specialists and incident managers.
- Collaborate with IT, engineering, and operations teams for efficient incident resolution.
- Develop and implement strategies to enhance incident management processes.
Qualifications:
- Minimum 10 years of experience in digital service delivery or incident management.
- Proven leadership experience, with a strong ability to motivate and guide teams.
- Strong analytical and problem-solving skills.
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