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Operational Excellence Manager

1 week ago

Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

About the Role

We are looking for an Operational Excellence Manager who can drive quality standards in our operations. As a key member of our team, you will be responsible for designing and implementing quality processes that meet client requirements.

Key Responsibilities

  1. Develop and maintain in-depth knowledge of the insurance industry and quality systems (ISO, COPC).
  2. Collaborate with cross-functional teams to identify areas for process improvement.
  3. Design and implement quality processes to meet client requirements, ensuring seamless migrations to quality compliance.
  4. Lead process improvement projects, training personnel on quality tools and concepts, and mentoring Assistant Managers/Group Business Leaders.
  5. Maintain ongoing compliance to quality standards based on internal and client requirements.
  6. Collaborate with clients and the operations team to drive process improvement and standardization.
  7. Ensure compliance to Quality Standard Documents (QSD) to all certification and internal/client requirements.