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Support Manager

1 week ago

Manila, National Capital Region, Philippines Allegis Global Solutions Full time
About the Role
The Service Excellence Support Manager will play a critical role in supporting the Portfolio/Programme Aligned Change Managers in achieving their objectives. The ideal candidate will have a strong background in operations management, change management, or a related field, with experience in leading teams and driving process improvements. They will be responsible for managing a team of administrative professionals, developing and implementing process improvements, providing training and development opportunities, and overseeing resource management and allocation.

Responsibilities
Manage a team of administrative professionals to provide support to our Portfolio/Programme Aligned Change Managers
Develop and implement process improvements to increase efficiency and effectiveness
Provide training and development opportunities to enhance team members' skills and knowledge
Oversee resource management and allocation to ensure optimal performance and support for the team
Collaborate with internal stakeholders to drive change management initiatives

Requirements
Proven experience in a leadership or management role, preferably in a similar industry or sector
Excellent written and verbal communication skills, with the ability to present complex information to various audiences
Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines
Experience in change management, operational excellence, and project support is highly desirable

About You
You have a strong background in operations management, change management, or a related field, with experience in leading teams and driving process improvements. You are an effective communicator, able to articulate complex ideas and concepts to various stakeholders. You are also a strategic thinker, able to identify opportunities for growth and improvement and develop plans to address them.