Operational Excellence Specialist

4 days ago


Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full time

Job Description

Tech Mahindra Ltd. (IT) is seeking a highly skilled Associate Manager-Operations to join our team. This role involves increasing the effectiveness and efficiency of Support Services through improvements to each function and coordination between functions.

Main Responsibilities:

  • Implement quality deliverables and manage team relationships effectively.
  • Drive initiatives in the management team and organizationally for long-term operational excellence.
  • Participate in business development proposals and establish operations objectives and work plans.
  • Lead complex client engagements and provide excellent customer service.
  • Manage performance from Team Leads and Associates in meeting SLAs and KPIs.
  • Analyze performance trends and provide process improvements and resolution.

Requirements:

  • Bachelor's degree in any field.
  • At least 3 years of operations management experience gained from BPO setting.
  • Experience in handling financial programs will be prioritized.
  • Amenable to graveyard shift or shifting schedules.


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