Operational Excellence Specialist
4 days ago
Job Description
Tech Mahindra Ltd. (IT) is seeking a highly skilled Associate Manager-Operations to join our team. This role involves increasing the effectiveness and efficiency of Support Services through improvements to each function and coordination between functions.
Main Responsibilities:
- Implement quality deliverables and manage team relationships effectively.
- Drive initiatives in the management team and organizationally for long-term operational excellence.
- Participate in business development proposals and establish operations objectives and work plans.
- Lead complex client engagements and provide excellent customer service.
- Manage performance from Team Leads and Associates in meeting SLAs and KPIs.
- Analyze performance trends and provide process improvements and resolution.
Requirements:
- Bachelor's degree in any field.
- At least 3 years of operations management experience gained from BPO setting.
- Experience in handling financial programs will be prioritized.
- Amenable to graveyard shift or shifting schedules.
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