Customer Experience Lead

2 days ago

Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time

At Alpha Infinity Holding Corp., we're seeking a Customer Experience Lead to join our Restobar team. As a key member of our leadership team, you'll be responsible for ensuring a seamless and efficient guest experience.

Job Overview

The Customer Experience Lead will oversee the day-to-day operations of our cashiers, providing guidance on customer service best practices and supervising their performance. This role requires strong communication and interpersonal skills, with the ability to motivate and lead a team.

Responsibilities
  • Supervise and coordinate the activities of all cashiers, including scheduling, training, and performance management.
  • Conduct performance reviews, provide feedback, and identify opportunities for career advancement.
  • Implement effective training programs to enhance cashier skills and knowledge, including POS system operation, customer service best practices, and cash handling procedures.
  • Foster a positive and collaborative work environment that encourages teamwork, communication, and professional development.
  • Ensure the smooth and efficient operation of the cashier area, including opening and closing procedures, cash handling, and compliance with all relevant regulations.
  • Monitor and manage expenses, identify cost-saving opportunities, and contribute to the department's profitability.
  • Implement and maintain high standards of cleanliness, hygiene, and safety in the cashier area.
  • Troubleshoot and resolve issues with POS systems, ensuring their efficient operation.
Requirements
  • Proven experience in a supervisory or lead cashier role within a restaurant or hospitality environment.
  • Strong understanding of restaurant operations, including POS system operation, cash handling procedures, and customer service best practices.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Exceptional customer service skills, with a focus on creating a positive customer experience.
  • Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet deadlines.
  • Ability to work independently and as part of a team, with a positive and proactive attitude.
  • Knowledge of health and safety regulations and food handling procedures.

As a valued member of our team, you can expect a competitive salary ranging from $60,000 to $80,000 per year, depending on your level of experience and qualifications. Additionally, you'll have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and career advancement.

  • Customer Service Lead

    3 weeks ago

    Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time

    EPS Staffing Service Group Inc. is seeking a seasoned Customer Service Lead to oversee the client services team and ensure exceptional customer satisfaction for our luxury retail clients.About the RoleThis key leadership position requires a minimum of 5 years of experience in a customer service environment, preferably with a luxury retail brand or...

  • Customer Experience Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

    Cobden & Carter International is seeking a highly skilled Customer Experience Team Lead to join their team in Quezon City.As a key member of the customer service team, you will be responsible for leading a team of quality assurance managers and ensuring that customer needs are met through excellent service delivery.The ideal candidate will have at least 2-3...

  • Remote Operations Team Lead

    2 days ago

    Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

    Are you a seasoned operations professional looking for a new challenge? Do you have what it takes to lead a team and drive customer experience excellence?About the RoleWe are seeking an experienced Operations Team Lead to join our dynamic team at ConnectUs Marketing Solutions Inc. in Batangas City. As a key member of our management team, you will be...

  • Customer Experience Ambassador

    1 week ago

    Makati City, National Capital Region, Philippines GDV Stackph Full time

    Company OverviewGDV Stackph is a leading provider of innovative solutions, committed to delivering exceptional customer experiences.

  • Customer Experience Senior Team Lead

    1 month ago

    Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

    Cobden & Carter International is a renowned organization seeking an exceptional Customer Experience Senior Team Lead to spearhead our customer service operations in Quezon City.As a critical member of our team, you will be responsible for managing a high-performing group of professionals and driving excellence in customer experience.The successful candidate...

  • Customer Experience Coordinator

    4 weeks ago

    Makati City, National Capital Region, Philippines MIRANDA GLOBAL SOLUTION Full time

    Job Description:We are seeking a highly skilled Customer Experience Coordinator to join our team at Miranda Global Solutions.About the Role:This is a critical role that requires strong communication and problem-solving skills. As a Customer Experience Coordinator, you will be responsible for delivering exceptional customer service by providing timely and...

  • Senior Customer Experience Strategist

    1 month ago

    Makati City, National Capital Region, Philippines WeSource Management Consultancy Firm Full time

    Customer Experience Manager Job OverviewWe are seeking an experienced Customer Experience Manager to join our team at WeSource Management Consultancy Firm. This is a full-time position with a competitive salary range of Php 140,000 - Php 170,000 and opportunities for career growth.Job Description:Develop and implement a customer-centric strategy that aligns...

  • Customer Experience Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines J-K Network Services Full time

    About J-K Network ServicesWe are a leading distributor company specializing in nutritional supplements, offering a wide range of products for various health conditions and lifestyles.Our team is committed to providing exceptional customer experiences and exceeding sales targets.Key Responsibilities:Assist clients with product information and provide...

  • Customer Service Lead Specialist

    4 days ago

    Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time

    **Job Overview:**We are seeking an experienced Customer Service Lead to join our team at EPS Staffing Service Group Inc. This is a key role that requires excellent leadership and customer service skills, with a strong focus on delivering exceptional results and building long-term relationships with clients.**Responsibilities:Lead and mentor a team of Client...

  • Senior Customer Experience Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    Neksjob is a leading organization that values customer satisfaction and exceptional service delivery. We are seeking a highly skilled and experienced Sales & Service Professional to join our team as a Customer Relationship Manager.About the Role:We are looking for an individual with a passion for delivering top-notch customer experiences. As a Customer...

  • Customer Experience Training Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Cartrack Full time

    We are a leading smart mobility SaaS company with over 2 million subscribers across the globe, and we're seeking a highly skilled Customer Experience Training Specialist to join our team.Key Responsibilities:Identify training needs and develop programs to enhance customer understanding and retentionDesign and execute high-quality training sessions for...

  • Senior Customer Service Project Manager Lead

    1 month ago

    Makati City, National Capital Region, Philippines RecruiterPH Full time

    Job OverviewWe are seeking a highly experienced Senior Customer Service Project Manager to lead our customer service team. This role involves planning, coordinating, and executing customer service projects and initiatives from initiation to completion.

  • Customer Service Lead

    3 weeks ago

    Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc. Full time

    We are seeking a highly skilled and experienced Customer Service Lead to join our team at EPS Staffing Service Group Inc.As a key member of our customer service team, you will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. This role requires exceptional communication skills, attention to...

  • Team Lead for Customer Service

    4 weeks ago

    Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time

    Job Title: Team Lead for Customer ServiceWe are seeking an experienced Team Lead to join our team at Compliant Business Processing Philippines Inc. in a role that will lead and direct the customer service function of freight forwarding.Salary: PHP 120,000 - PHP 180,000 per annum (dependent on experience)About the RoleThe successful candidate will report...

  • Customer Experience Ambassador

    1 month ago

    Quezon City, National Capital Region, Philippines PRIME Philippines Full time

    Company OverviewPrime Philippines is a leading provider of innovative solutions for businesses. Our mission is to deliver exceptional customer experiences, foster strong relationships, and drive revenue growth.

  • Customer Service Professionals with Healthcare Experience

    1 month ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    About Us: Neksjob is a leading organization dedicated to delivering exceptional customer service experiences. We are committed to fostering a culture of excellence, where our team members can grow and thrive.Our Mission: To provide cutting-edge service in a friendly, confident, and knowledgeable manner, exceeding customer expectations and building trust...

  • Customer Experience Ambassador

    1 month ago

    Makati City, National Capital Region, Philippines Better Life Manpower Services Corp. Full time

    About the RoleWe are seeking a skilled Customer Service Specialist to join our team at Better Life Manpower Services Corp. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service and support to our clients.Job DescriptionKey Responsibilities:Respond to customer inquiries and concerns in a timely and...

  • Customer Experience Associate

    2 months ago

    Makati City, National Capital Region, Philippines Neksjob Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Experience Associate to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:1....

  • Customer Service Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Lexie Staffing and Business Consulting Full time

    Lexie Staffing and Business Consulting is seeking a highly skilled Customer Service Team Lead to join our team.About UsWe are a leading staffing and business consulting firm dedicated to providing exceptional services to our clients. Our team is passionate about delivering outstanding results and building long-lasting relationships.Job SummaryThe Customer...

  • Customer Experience Associate

    1 month ago

    Makati City, National Capital Region, Philippines GDVStackPh Full time

    Are you passionate about delivering exceptional customer experiences? We are seeking a highly skilled Customer Experience Associate to join our team at GDVStackPh.About the RoleWe are looking for a talented individual to provide top-notch support to our clients in the telecommunications industry. As a Customer Experience Associate, you will be responsible...