Remote Operations Team Lead

2 days ago


Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

Are you a seasoned operations professional looking for a new challenge? Do you have what it takes to lead a team and drive customer experience excellence?

About the Role

We are seeking an experienced Operations Team Lead to join our dynamic team at ConnectUs Marketing Solutions Inc. in Batangas City. As a key member of our management team, you will be responsible for leading our operations team and driving business results.

Key Responsibilities
  • Lead and manage a team of operations professionals to deliver exceptional customer experience
  • Develop and implement operational strategies to drive business growth and improve efficiency
  • Maintain excellent relationships with clients and stakeholders
  • Analyze data to identify trends and areas for improvement
  • Collaborate with other teams to achieve business objectives
Requirements
  • Proven experience as a call center supervisor or in a similar supervisory position
  • Exceptional verbal and written English communication skills
  • Tech-savvy with knowledge of telephone equipment and relevant computer programs
  • Strong understanding of company products, policies, and services
  • Excellent organizational and leadership skills
  • Ability to coach, train, and motivate employees
Benefits
  • Permanent work-from-home or hybrid work set-up at the Batangas City office
  • Full-Time and Long-Term Employment
  • Basic Salary + Government-mandated benefits
  • Health benefits, leave credits, bonuses, and other incentives

Estimated salary: PHP 23,000 - 26,000 per month. We offer a competitive compensation package based on your skills, attitude, performance, and attendance. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you



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