Remote Operations Team Lead
2 days ago
Are you a seasoned operations professional looking for a new challenge? Do you have what it takes to lead a team and drive customer experience excellence?
About the RoleWe are seeking an experienced Operations Team Lead to join our dynamic team at ConnectUs Marketing Solutions Inc. in Batangas City. As a key member of our management team, you will be responsible for leading our operations team and driving business results.
Key Responsibilities- Lead and manage a team of operations professionals to deliver exceptional customer experience
- Develop and implement operational strategies to drive business growth and improve efficiency
- Maintain excellent relationships with clients and stakeholders
- Analyze data to identify trends and areas for improvement
- Collaborate with other teams to achieve business objectives
- Proven experience as a call center supervisor or in a similar supervisory position
- Exceptional verbal and written English communication skills
- Tech-savvy with knowledge of telephone equipment and relevant computer programs
- Strong understanding of company products, policies, and services
- Excellent organizational and leadership skills
- Ability to coach, train, and motivate employees
- Permanent work-from-home or hybrid work set-up at the Batangas City office
- Full-Time and Long-Term Employment
- Basic Salary + Government-mandated benefits
- Health benefits, leave credits, bonuses, and other incentives
Estimated salary: PHP 23,000 - 26,000 per month. We offer a competitive compensation package based on your skills, attitude, performance, and attendance. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you
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