Senior Customer Experience Strategist

1 week ago


Makati City, National Capital Region, Philippines WeSource Management Consultancy Firm Full time
Customer Experience Manager Job Overview

We are seeking an experienced Customer Experience Manager to join our team at WeSource Management Consultancy Firm. This is a full-time position with a competitive salary range of Php 140,000 - Php 170,000 and opportunities for career growth.

Job Description:
  • Develop and implement a customer-centric strategy that aligns with the organization's goals and objectives.
  • Analyze customer touchpoints and interactions to identify areas for improvement.
  • Gather and analyze customer feedback through various methods to enhance the customer experience.
Key Responsibilities:
  1. Develop Customer Experience Strategy: Collaborate with cross-functional teams to design and implement a customer experience strategy that meets business objectives.
  2. Customer Insights: Gather and analyze customer data, feedback, and market trends to identify patterns, insights, and opportunities for improvement.
  3. Team Leadership: Lead and manage a team of customer experience professionals to deliver exceptional customer service and maintain consistent service standards.
Requirements:
  • Bachelor's Degree in Business Administration, Communications, or a related field.
  • 5+ years of relevant work experience in a managerial role, preferably within the local banking industry.
  • Strong problem-solving and decision-making skills to address customer issues and find effective solutions.
  • Ability to lead cross-functional teams and collaborate with different departments to achieve customer experience goals.
Benefits:
  • Competitive salary range of Php 140,000 - Php 170,000.
  • 13th month pay and 0.5 annual bonus.
  • Opportunities for career growth and professional development.


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