Customer Experience Team Lead

3 days ago


Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

Cobden & Carter International is seeking a highly skilled Customer Experience Team Lead to join their team in Quezon City.

As a key member of the customer service team, you will be responsible for leading a team of quality assurance managers and ensuring that customer needs are met through excellent service delivery.

The ideal candidate will have at least 2-3 years of relevant work experience as a Quality Assurance Manager in a BPO Company and a Bachelor's degree.

This is a night shift position with an onsite work setup. The successful candidate can expect a competitive salary of PHP 250,000 - 350,000 per year, depending on experience.

The recruitment process will consist of multiple stages, including paperscreening/phonescreening, recruitments interview, assessment, and interviews with Hiring Managers.

Job Description:

Company Overview:

We are a dynamic and innovative company committed to delivering exceptional customer experiences.

Job Summary:

Lead a team of quality assurance managers to ensure excellent customer service delivery.

Key Responsibilities:

  • Lead a team of quality assurance managers
  • Develop and implement strategies to improve customer satisfaction
  • Maintain high-quality service standards

Required Skills and Qualifications:

  • Bachelor's degree
  • At least 2-3 years of relevant work experience as a Quality Assurance Manager in a BPO Company

Benefits:

We offer a competitive salary and opportunities for professional growth and development.

Others:

This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.



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