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Global Service Delivery Manager

1 week ago

Manila, National Capital Region, Philippines Iron Mountain Full time

About the Role:

We are seeking an experienced Global Service Delivery Manager to join our team at Iron Mountain. As a Global Service Delivery Manager, you will be responsible for ensuring the continuity of our global services, managing the lifecycle of applications, and collaborating with development teams to ensure that new releases are stable and do not introduce regressions.

Your responsibilities will include overseeing the lifecycle management of applications, ensuring compatibility between application versions and underlying infrastructure, and maintaining thorough documentation of application architectures, configurations, and known issues.

Key Responsibilities:

  • Ensure continuous availability of critical applications, monitoring uptime and performance against SLOs.
  • Collaborate with development teams to ensure that new releases are stable and do not introduce regressions.
  • Lead efforts in troubleshooting and resolving application-related incidents.