Global Service Delivery Lead

7 days ago


Manila, National Capital Region, Philippines Verifone Full time
About the Role:

We are looking for a highly skilled Global Service Delivery Lead to join our IT Operations team. As a key member of our team, you will be responsible for delivering high-quality service and supporting our business goals.

Key Accountabilities:
  • Ensures the operation is in accordance with established procedures and practices, that OLA's are achieved and that the service is fully operational 24/7/365.
  • Implements policy and process changes and ensures procedures are continuously improved.
  • Ensures events and incidents are assessed correctly and that appropriate escalation takes place.

Qualifications:

  • Bachelor's degree in business or computer science.
  • Good and clear written English language and documentation skills.
  • Flexible to work in shifts to cover 24/7/365 operations.


  • Manila, National Capital Region, Philippines Wipro Technologies Full time

    Job SummaryWe are seeking an experienced Global Delivery Lead to join our team. In this role, you will be responsible for leading and managing global delivery teams to achieve business objectives. You will work closely with cross-functional teams to develop and implement strategies to drive revenue growth, enhance process efficiency, and ensure superior...


  • Manila, National Capital Region, Philippines Poutrix Full time

    Poutrix is a leading provider of sustainable design, engineering, and consultancy solutions for natural and built assets.We are a global team of 36,000 people across over 70 countries, dedicated to improving the quality of life. Our power lies in the collaboration of many curious minds working together to solve complex challenges and deliver more impact.This...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    Direct message the job poster from Nezda GlobalFocused on Building Diverse and Inclusive WorkforcesJob Title: Service Delivery ManagerKey Responsibilities:Oversee end-to-end service delivery, ensuring client satisfaction and service quality.Lead and mentor the service delivery team.Manage stakeholder relationships and expectations.Drive continuous...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    Nezda Global is committed to delivering exceptional service experiences for our clients.About the JobThis is a mid-senior level full-time role responsible for leading the service delivery team, ensuring client satisfaction and service quality.Key ResponsibilitiesDrive continuous improvement and process optimization initiatives, collaborating with...


  • Manila, National Capital Region, Philippines Q2 Hr Solutions Inc. Full time

    About This RoleWe are seeking a highly skilled Director to lead our global service delivery model, ensuring a seamless experience for our international B2B customer base. The successful candidate will have a strong background in Service Delivery and Service Management, with at least 10 years of relative working experience.The ideal candidate will have...

  • QA Delivery Lead

    1 day ago


    Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    VXI Global Holdings B.V. (Philippines) is a leader in customer experience solutions, and we are seeking a QA Delivery Lead to join our team.Job DescriptionThe QA Delivery Lead will be responsible for ensuring the successful delivery of QA monitors, working closely with line leadership and other stakeholders to identify areas for improvement and develop...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    We're looking for a skilled professional to join our team as a Service Operations Lead at Nezda Global.About the RoleThis is a mid-senior level full-time position responsible for overseeing service delivery operations, ensuring client satisfaction and service quality.ResponsibilitiesOversee the day-to-day activities of the service delivery team, providing...

  • Delivery Lead

    2 weeks ago


    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Minimum QualificationsBachelor's Degree in Information Technology, Computer Science, or other related fieldAt least 6 years of project management and Java experienceHow do your skills match this job?Your application will include the following questions:What's your expected monthly basic salary?Which of the following types of qualifications do you have?How...

  • IT Delivery Expert

    7 days ago


    Manila, National Capital Region, Philippines Nezda Global Full time

    At Nezda Global, we're focused on building diverse and inclusive workforces.About the JobThis mid-senior level full-time role is responsible for overseeing end-to-end service delivery, ensuring client satisfaction and service quality.Key ResponsibilitiesLead and mentor a team of professionals to drive continuous improvement and process optimization.Manage...


  • Manila, National Capital Region, Philippines Ascendion Full time

    About the roleAscendion is seeking an experienced IT Service Delivery Lead to join our dynamic team in Ortigas, Pasig City, Metro Manila. As the IT Service Delivery Lead, you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our valued clients. This is a full-time position offering opportunities for growth and...


  • Manila, National Capital Region, Philippines BIPO Service Philippines Inc. Full time

    The HR Service Delivery Associate - PAYROLL position involves managing small to large HR projects.This position requires significant attention to detail and the ability to manage multiple tasks with geographicallyseparated teams.Responsibilities:Assist and perform end-to-end global mobility activities and lead projects in compliance with established...


  • Manila, National Capital Region, Philippines SPi Global (now Straive) Full time

    We are looking for an IT Service Delivery Expert to join our team at SPi Global (now Straive). In this role, you will be responsible for providing technical support for LMS users, managing LMS configurations, user roles, permissions, and course settings, and assisting in LMS upgrades, patches, and system enhancements.The ideal candidate will have a strong...


  • Manila, National Capital Region, Philippines 3M GLOBAL SERVICE CENTER PHILIPPINES Full time

    Senior Talent Acquisition ProfessionalThis role represents an extraordinary opportunity for a seasoned recruitment expert to make a significant impact at the 3M Global Service Center Philippines. We are looking for someone who can effectively collaborate with various stakeholders to develop and implement comprehensive talent acquisition strategies that drive...


  • Manila, National Capital Region, Philippines Sutherland Global Full time

    We are committed to creating a dynamic work environment that is professionally challenging and personally rewarding.Job Overview:The Service Delivery Manager will set the path to success by managing performance and service quality to guarantee customer satisfaction.Main Responsibilities:Establish and maintain communication with clients and/or team members;...


  • Manila, National Capital Region, Philippines VISEO Full time

    Job DescriptionWe are seeking a Service Delivery Lead to oversee the delivery of IT services that support our retail operations.About the RoleThis is a challenging role that requires a strong understanding of IT service management principles and practices. You will be responsible for implementing and managing ITIL frameworks to ensure efficient and effective...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    We're seeking a seasoned professional to join our team as a Delivery Excellence Director at Nezda Global.About the RoleThis is a mid-senior level full-time position responsible for leading service delivery excellence initiatives, ensuring client satisfaction and service quality.ResponsibilitiesDevelop and implement strategies to drive continuous improvement...


  • Manila, National Capital Region, Philippines InfoTrust Co. Full time

    The GRC Services Delivery Lead role at InfoTrust Co. involves overseeing the delivery of Governance, Risk, and Compliance (GRC) services, ensuring high-quality outcomes and client satisfaction.Main ResponsibilitiesManage and lead GRC service delivery teams, focusing on excellence in service quality and timeliness.Develop and implement service delivery...


  • Manila, National Capital Region, Philippines Poutrix Full time

    This role involves leading the development of strategies for selecting, storing, maintaining, and reusing data in our service delivery.The successful candidate will showcase best practices of extracting value by reusing data and/or using the value from available data.They will actively participate in relevant global communities regarding data and drive...


  • Manila, National Capital Region, Philippines SPi Global (now Straive) Full time

    We are looking for a highly skilled and motivated Service Desk Specialist to join our team at SPi Global. As a key member of our customer support team, you will be responsible for providing timely and effective technical assistance to our clients.Duties and ResponsibilitiesProvide technical support to clients via phone, email, or chat.Troubleshoot and...


  • Manila, National Capital Region, Philippines Blaseek Full time

    Blaseek is looking for an exceptional Service Delivery Excellence Lead to join our team and drive excellence in IT service management.The successful candidate will be responsible for optimizing ITSM processes, enhancing IT operations, and implementing best practices to ensure structured and efficient service management.To achieve this, they will govern ITSM...