IT Delivery Expert

5 days ago


Manila, National Capital Region, Philippines Nezda Global Full time

At Nezda Global, we're focused on building diverse and inclusive workforces.

About the Job

This mid-senior level full-time role is responsible for overseeing end-to-end service delivery, ensuring client satisfaction and service quality.

Key Responsibilities
  • Lead and mentor a team of professionals to drive continuous improvement and process optimization.
  • Manage stakeholder relationships and expectations, fostering strong communication and problem-solving skills.
  • Ensure timely and budget-friendly delivery of service-related projects, tracking performance and reporting on key metrics.
Requirements

To be successful in this role, you'll need:

  • A college or university degree.
  • ITIL/Agile certification.
  • Experience in software development and service delivery.
  • Excellent leadership and team management skills.
  • PMP/Prince2 Certified or MBA preferred.
  • Advocate for emerging technologies such as Gen AI and RPA.
  • Lean Six Sigma certification or experience.


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