Tech Support Advocate

23 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $35,000 - $50,000
About the Role

As a technology advocate, you'll have the opportunity to be part of a leading SaaS solution.

This position requires a strong commitment to providing exceptional customer support via chats and emails, building long-lasting relationships with customers, and meeting team objectives.

Responsibilities
  • Deliver top-notch customer support through various communication channels
  • Foster positive relationships with customers and maintain a deep understanding of their needs
  • Stay up-to-date with the latest technologies and best practices in customer support
  • Safeguard sensitive customer information and adhere to data protection protocols
  • Develop a thorough knowledge of our clients' products and services
  • Collaborate effectively with developers and other departments within IT companies
Requirements
  • Bilingual fluency in Dutch and English (B2 level)
  • A minimum of 6 months of experience in customer support roles
  • Personal or professional experience in trading, investments, or blockchain is highly desirable
  • Proven ability to provide support via live chats
  • Experience with CRM systems and analytical/research skills
  • A positive and responsible attitude
  • A reliable laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
PREFERRED SKILLS
  • Technical support experience
Perks and Benefits
  • Flexible schedule allowing for work-life balance
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Incentives for referring friends
  • Paid intensive training and probationary period
  • Responsive management focused on your growth and long-term cooperation
  • A supportive environment for self-development and career advancement

Please note that certain benefits and conditions may apply differently to employees versus independent contractors. The specific terms will be outlined in your agreement if selected.

About Us

We are dedicated to treating our team members like clients – surrounding them with care, an individual approach, and a positive experience.

We welcome individuals from diverse backgrounds and experiences. Please submit your CV in English, highlighting your outstanding skills.

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