Tech Support Expert

2 days ago


Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $80,000
Job Title: Tech Support Expert

This role involves delivering exceptional technical support services in a fast-paced environment. As a Tech Support Expert, you will be responsible for providing hands-on troubleshooting assistance, feature explanations, and best practice guidance to our clients.

Key Responsibilities:
  • Provide timely technical support via phone, email, and chat
  • Respond promptly to client inquiries in accordance with service level agreements
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes
Requirements:
  • A minimum of 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for delivering exceptional customer experiences and exceeding expectations
  • The ability to thrive in a dynamic environment
What We Offer:
  • Paid Time Off
  • Training & Development


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