Unlock Your Potential as a Product Advocate

2 days ago

Las Piñas, National Capital Region, Philippines beBeeProduct Full time ₱30,000 - ₱40,000
Job Opportunity: Product Advocate

We are seeking an experienced and skilled professional to fill the role of Product Advocate. This is a unique opportunity for individuals who enjoy delivering exceptional customer experiences, leveraging deep product expertise, and strong communication skills.

The ideal candidate will be able to troubleshoot and resolve customer issues, optimize support processes, and contribute to our values-driven culture. They will collaborate across teams to ensure customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Responsibilities:
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Requirements:
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
  • Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned.
Benefits:

We offer a collaborative and dynamic work environment where you can grow professionally and personally. Our company culture is built on a shared mission to help customers unlock their full revenue potential. We invest deeply in our team members' growth, providing them with resources, support, and autonomy to own their roles and make a real impact.

We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—this is the perfect opportunity for you.

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