Home-Based Customer Service Professional

11 hours ago

Iloilo City, Western Visayas, Philippines beBeeService Full time ₱250,000 - ₱450,000
Customer Service Representative Job Overview

We're seeking a skilled Customer Service Representative to handle inbound and outbound customer service initiatives for our diverse portfolio of clients. This role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. Strong proficiency in English, both written and spoken, is required.

The ideal candidate will have prior call center experience, reside within 80 km of our office, and possess strong language skills.


Job Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
Key Skills & Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Multitasking and self-management skills
  • Excellent interpersonal skills
Benefits:
  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
Other Information:

This job operates in a professional office environment and may require remote work depending on location. The employer reserves the right to revise this job description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.

Our company embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. We provide a work environment free from discrimination and treat all employees with dignity and respect. We will not discriminate on age, race, color, gender, religion, national origin, disability, or any other characteristic protected by law.

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