Home-Based Customer Service Representative

11 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000
Remote Call Center Position

Job Summary: We are seeking a skilled and enthusiastic individual to work as a Remote Call Center Representative. This role involves handling customer inquiries, resolving issues, and promoting new products and services while delivering exceptional service.

The successful candidate will be responsible for:

  • Providing top-notch customer support via phone calls, emails, and other communication channels.
  • Resolving customer complaints and concerns in a professional and courteous manner.
  • Collaborating with the team to achieve sales targets and improve overall performance.

The ideal candidate will have excellent communication and problem-solving skills, along with a strong command of the English language. Previous experience in a call center environment is required, and working from home experience is highly valued.

Benefits include HMO coverage, dental coverage, free meals during training, career growth and learning opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection and fogging of workplace, employee shuttle services, company retreats and off-site events, and social opportunities and recognition gifts.

Requirements
  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Conditions of Employment
  • All MCI Locations: Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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