Home-Based Customer Service Representative

13 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading provider of tailored solutions to meet the diverse needs of clients.

We are seeking enthusiastic customer service professionals to support a range of inbound and outbound initiatives for well-known clients.

This is a fantastic opportunity to contribute to high-impact projects and deliver exceptional customer experiences.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Previous call center experience preferred.
  • Strong command of the English language required.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Starting compensation is based on experience.

Employee shuttle services.

Company retreats and off-site events.

Opportunities for growth and promotion.

Performance and loyalty bonuses.

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