Home-Based Customer Service Representative

14 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱37,500

Our team is looking for a skilled Home-Based Sales Support Specialist

Job Description

The ideal candidate will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience.

  • Recommends ideas for improving organization and systems to the sales team.
  • Assists the sales team in designing and implementing systems within this department.
  • Types emails and general correspondence as directed.
  • Prepares sales-related quotes, drawings, sales orders, documents, spreadsheets, and presentations.
  • Provides backup telephone answering.
  • Scheduling meetings, creating/issuing meeting agendas, and taking/distributing detailed meeting notes.
  • Researches and identifies customer contact information via email, phone, etc.
  • Inputting and collating data into CRM.
  • Liaises with current and prospective customers, including generating, compiling, and maintaining an up-to-date contact database.
  • Creates customer quotes for stock products in ERP, completing preparation and submission.
  • Creates customer quotes for existing custom products in ERP, completing preparation and submission.
  • Creates customer quotes for new custom products in ERP, involving communication with vendors to obtain drawings and costing for custom items under $25,000.
  • Creates customer sales orders for stock products in ERP, completing preparation and submission.
  • Prepares and sends out company information emails to current and prospective customers.
  • Performs administrative duties as directed by manager.
  • Adds new customers to ACM.
  • Sets up SafeSmart as a new vendor with our customers.
  • Completes weekly plan and sends it to sales manager.
  • Performs CRM inputting audit.
  • Sets up calendar for new calendar year with tasks/items from position outline and company calendar.
  • Purges computer and hard copy files of all previous years' reports and information that is no longer required.
Required Skills and Qualifications

The ideal candidate must possess the following skills:

  • Highly proficient communicator in both spoken and written English.
  • Strong organizational and time management skills.
  • Strong customer service orientation.
  • Ability to prioritize, multitask, be flexible, and meet deadlines.
  • Excellent problem-solving skills.
Benefits

We offer a competitive salary, permanent work-from-home setup, company equipment provided, internet stipends upon regularization, HMO coverage, PTO credits, service incentive leaves, major spring and winter company live events, monthly employee appreciation virtual events, and company-provided career skills training courses.

Others

If you are looking for a challenging and rewarding role, we encourage you to apply. Our team values growth and places a strong emphasis on its people-centered culture. We look forward to hearing from you

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