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Customer Service Liaison

4 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time
Customer Service Representative

Fair Trade Outsourcing is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer issues and providing exceptional support.

Key Responsibilities:

  • Manage customer inquiries and issues related to billing, collections, and product support
  • Provide timely and effective solutions to customer complaints
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction

Requirements:

  • Proven experience in customer-facing roles with a focus on problem-solving and communication
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical skills to investigate and resolve customer issues

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

Apply Now: