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Customer Service Representative

4 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

This role is for our retail account and will be a key part of our customer service team. The Customer Service Representative will be responsible for handling customer inquiries and issues related to orders, billing, and product information.


Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Process and resolve back orders, cancellations, and returns
• Provide product information and answer customer questions
• Handle billing and payment processing
• Offer substitutes for out-of-stock items and provide basic tech support
• Track and resolve warranty claims and wholesale inquiries

Requirements:
• Minimum of 6 months customer service experience
• Prior knowledge of retail operations or similar order processing systems is a plus
• Strong communication and problem-solving skills
• Ability to work well in a team and provide excellent customer service
• Positive attitude and desire to help customers