Help Desk Specialist

3 days ago


Makati City, National Capital Region, Philippines beBeeSupport Full time ₱60,000 - ₱90,000
Job Summary

We are seeking a skilled Service Desk Professional to join our Business SaaS team. This role involves providing end-to-end management of clients, including first-level support, incident recording, and report production.

  • Key Responsibilities:
  • Provide Help Desk support as a single point of contact for internal and external clients.
  • Assess customer requests efficiently and resolve or assign them accordingly.
  • Record and track incidents, keeping clients informed on their request status.
  • Manage client requests from inception to closure.
  • Produce statistics and reports for both clients and management.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science/Engineering or related field.
  • Fluent English language skills, both written and spoken.
  • At least 1-2 years of experience in a similar role.
  • Ability to work effectively in a team and independently.
  • Strong communication and negotiation skills, with a proven track record of client satisfaction.
  • Flexibility to work on various shifts within European time zones.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package, including benefits and perks.
  • The chance to work with a talented team of professionals who share your passion for excellence.


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