Service Desk Analyst

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time
Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports in ongoing day to day questions related to client incidents, requests and queries.**You will be successful in this role if you have:*** High School Diploma or GED required* May require technical certification or Associate Degree* Minimum of 2 years of relative experience* ITIL certification requiredUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' .Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
#J-18808-Ljbffr

  • Junior Service Desk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    OverviewJunior Service Desk Analyst (Project-based) - Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based).Stolt-Nielsen Limited (SNL) is the specialist storage and...

  • Service Desk Analyst

    2 days ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱250,000 - ₱500,000 per year

    Service Desk Analyst - Level 1Managed Service Delivery - Service DeskAward: Professional Employees AwardPosition-2491ConfidentialCopyright 2019 Data#3 Limited. All rights reservedPage 1 of 3Data 3's vision is to harness the power of people and #technology for a better future.These core values define the expected behaviours of ourpeople, which in turn shape...

  • Service Desk Operations Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱48,000

    Job OverviewWe are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues in a timely and professional manner.Technical Support:You will be the primary point of contact for customers experiencing technical difficulties with hardware, software, client,...

  • IT Service Desk Analyst/Helpdesk/ Global desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    We are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...

  • Junior Service Desk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Holy Trinity University Full time

    Join an international team as a Junior Service Desk Analyst providing first-level IT support and contributing to digital transformation initiatives.Your RoleHere's what you will be doing:Provide first-level support by handling calls and emails, managing Incidents and Service Requests according to Helpdesk KPI objectives.Participate in digital transformation...

  • IT Service Desk Professional

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $70,000

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our organization. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Provide white-glove, end-user service desk support via phone, email, and chat.Manage incidents and requests within the ticketing...

  • Urgent IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱33,000 - ₱2,800,000 per year

    IT Service Desk Hiring | Urgent Hiring | Virtual InterviewService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service...

  • Service Desk Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Stores Specialists Inc. Full time ₱104,000 - ₱130,878 per year

    The Service Desk Lead oversees the day-to-day operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.The role makes decisions about the coordination of the team's day-to-day activities to ensure deadlines and service levels are met.Provide guidance, training, and support to Service...

  • IT Helpdesk/Service Desk Analyst

    6 days ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time ₱300,000 - ₱450,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

  • L1 Help Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines ECLARO Full time

    OverviewRole: L1 Help Desk AnalystPosition Summary: The Level 1 Help Desk Analyst provides first-line technical support to internal employees, resolving basic hardware and software issues. This role is essential in ensuring smooth day-to-day IT operations and maintaining high level of user satisfaction.Key ResponsibilitiesRespond to help desk tickets,...