IT Professional

13 hours ago

Makati City, National Capital Region, Philippines beBeeAdministrator Full time ₱900,000 - ₱1,200,000
Join us as an IT Administrator. In this role, you will be responsible for providing first- and second-level technical support including resolution of hardware, software, and network issues.Key Responsibilities:
  • Provide prompt technical assistance to employees in a help desk environment.
  • Install, configure, maintain, and upgrade computer systems, mobile devices, servers, peripherals, and software applications.
  • Assist with system and network administration, including the optimization of communication systems and video conferencing environments.
  • Monitor system and network performance.
  • Maintain system security by managing antivirus software, firewalls, and user access controls.
  • Assist with server maintenance, software updates, and security incident response.
  • Document IT systems, configurations, procedures, incidents, and produce reports on system performance and security.
  • Collaborate with team members and vendors to implement technology projects and resolve issues.
  • Evaluate and recommend technology solutions, conduct cost analysis, and support asset management, including license tracking.
Requirements:
  • Bachelor's degree in Information Technology or a related field.
  • 2-4 years experience troubleshooting and supporting Windows and Mac computers in a help desk environment.
  • 2-4 years experience working in Windows and Linux server environments.
  • Experience with networking: Cisco routers and switches; structured cabling; networking concepts.
  • Server experience: Windows and Linux Servers, AD DS, DNS, DHCP, Exchange Server, etc.
  • Knowledge of carriers and IP circuit management, including SD-WAN, and Ethernet based internet circuits.
  • Working knowledge of Service Desk software, databases, and remote control tools.
  • Ability to use Directory Services or Identity and Access Management (IAM) systems to create accounts and join computers to the domain.
  • Fundamental understanding of Microsoft 365 and other business applications.
  • Knowledge of Service Desk ticketing system, SysAid preferred.
  • Ability to maintain and troubleshoot enterprise cloud-based applications.
  • Familiarity with iPhones & Android OS, including configuring email for Exchange, migrating users' data and applications to new phones.
  • Knowledge of networking concepts and ability to troubleshoot issues in multi-subnet environments.
  • Ability to troubleshoot, install, and repair Mac and Windows operating systems, laptops, and desktops.
  • Excellent analytical, troubleshooting, and problem-solving skills, with ability to multitask across multiple requests.
  • Ability to work toward goals, meet deadlines, and contribute positively to team environment.
  • Demonstrated professional interpersonal, communication, and customer-service skills.
  • Ability to communicate effectively in both verbal and written forms, including producing in-depth documentation.
Seniority Level:
  • Associate
Employment Type:
  • Full-time
Job Function:
  • Information Technology
Industries:
  • Software Development and Technology
  • Information and Media

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