Front Desk Receptionist

3 weeks ago

Quezon City, National Capital Region, Philippines Belo Medical Group, Inc. Full time
Overview

The Front Desk Receptionist (Patient Care Specialist) primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Responsibilities
  • Handling Patient or Customer Inquiries or Concerns
  • Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner
  • Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner
  • Answer telephone calls promptly and efficiently following telephone handling standards of the Company
  • Handle inquiries over the telephone and screens or directs calls when necessary
  • Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department
  • Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician's Assistant)
  • Handle patient complaints and refers to the Branch Officer or Doctor accordingly
  • Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner
  • Ensure that appropriate and relevant promotional or information materials are available for the patients or customers
  • Scheduling of Patients
  • Ensure proper scheduling of patients for treatment and services in the CRM and logbook
  • Confirm patient's appointment the day before the schedule
  • Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient's availability
  • Prepare list of doctors' and aestheticians' patients, procedures and contact numbers for distribution at the end of the day
  • Check Company mobile phone on a daily basis, take note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly
  • Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule
  • Handling of Patient Information and Patient Charts
  • Facilitate the filling out of the Patient Data Sheet and ensures completeness of information
  • Prepare charts for new patients ensuring proper labeling with the patient's name (Last Name, First Name, Middle Initial) on the folder flap
  • Maintain proper filing of charts
  • Pull out charts of patients as necessary and return charts after use in their proper places
  • Prepare charts of patients scheduled the next day
  • Others
  • Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
  • Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
  • Undertake promotional, sales and marketing activities via the phone or direct customer encounter
  • Attend and participate in all required meetings, events or trainings
  • Ensure compliance to company established policies and procedures
  • Lend support or assistance as Reliever in other clinics as deemed necessary
  • Perform other duties as may be assigned
Job Qualifications
  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
  • At least 1 Year of working experience in the related field is required for this position
  • Must have outstanding customer service orientation
  • Excellent communication skills
  • Must be able to display tact, courtesy and initiative
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales, General Business, and Education
Industries
  • Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr

  • Front Desk Receptionist

    1 week ago

    Makati City, National Capital Region, Philippines TenStrong Management Consultancy, Inc. Full time ₱104,000 - ₱130,878 per year

    CoSY a coworking space, is currently looking for a receptionist to manage the front desk on a daily basis and to perform a variety of administrative tasks.Requirements:Bachelor's Degree in any fieldPrevious experience within a front desk is useful but not necessaryProficiency in Microsoft Office (MS Word, Excel, Outlook)Hands-on experience with the office...

  • Front Desk Receptionist

    2 weeks ago

    Makati City, National Capital Region, Philippines Bastion Payment Systems Full time ₱104,000 - ₱130,878 per year

    Job Summary:We are looking for a friendly and professional Receptionist to manage our front desk and provide support to visitors and employees. The role includes handling calls, assisting guests, and maintaining a safe and welcoming reception area. Security experience is an advantage.Key Responsibilities:Welcome and assist visitors, clients, and staff.Answer...

  • Front Desk Receptionist

    3 weeks ago

    Makati City, National Capital Region, Philippines Asticom Technology Inc. Full time

    Recruitment Specialist at Asticom Technology Inc.ResponsibilitiesGreet and welcome visitors and clients in a warm and professional mannerAnswer and direct phone calls in a polite and timely mannerCoordinate meeting room reservations and ensure they are clean and readyHandle daily inquiries via phone, email, or walk-insManage front desk operations, including...

  • Front Desk Coordinator

    1 week ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

    **Job Title:** Front Desk CoordinatorThe ideal candidate will be responsible for providing exceptional customer service to our clients and visitors. This role involves managing front desk operations, handling phone calls and emails, and coordinating meetings and events.Key Responsibilities:Answering phones and responding to inquiries in a professional and...

  • Receptionist

    2 weeks ago

    Makati City, National Capital Region, Philippines Bastion Payment Systems Full time ₱104,000 - ₱130,878 per year

    Job Summary:We are looking for a friendly and professional Receptionist to manage our front desk and provide support to visitors and employees. The role includes handling calls, assisting guests, and maintaining a safe and welcoming reception area. Security experience is an advantage.Key Responsibilities:Welcome and assist visitors, clients, and staff.Answer...

  • Front Desk Customer Experience Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,500,000

    Customer Service Professional RoleWe are seeking a skilled Phone Receptionist/Front Desk Support to provide exceptional customer service and be the first point of contact for our clients.Key Responsibilities:Answer incoming front desk phone calls promptly and professionallyIdentify caller needs and route them to the appropriate department or team...

  • Front Desk Receptionist

    2 weeks ago

    Makati City, National Capital Region, Philippines Microbase Incorporated Full time ₱104,000 - ₱130,878 per year

    Front Desk OperationsServe as the first point of contact for visitors, providing a welcoming and professional reception.Answer and route incoming calls and emails to the appropriate departments.Handle inquiries related to company services, ensuring prompt and accurate responses.Manage office correspondence, deliveries, and appointment scheduling.Maintain the...

  • HR Admin/Receptionist

    2 days ago

    Quezon City, National Capital Region, Philippines Silicon Valley Computer Group Phils Inc. Full time ₱250,000 - ₱350,000 per year

    Organized, approachable, and people-focused? Join us as an HR Admin/Receptionist and be the welcoming face of our Head OfficeJob TitleHR Admin/Receptionist – Head OfficeLocation35 San Antonio Street, San Francisco Del Monte, Quezon CityJob DescriptionAs an HR Admin/Receptionist, you'll play a dual role: supporting the HR team in administrative tasks while...

  • Receptionist

    2 weeks ago

    Makati City, National Capital Region, Philippines Elevatione Time Stops Ph Inc Full time ₱104,000 - ₱130,878 per year

    We are looking for a Receptionist who will serve as the first point of contact for our clients and guests. The ideal candidate will be friendly, organized, and able to provide excellent customer service while managing front desk responsibilities.Key Responsibilities:Greet and assist clients, guests, and visitors in a professional manner.Answer and direct...

  • Front Desk Executive – Open for Fresh Graduates

    3 weeks ago

    Makati City, National Capital Region, Philippines Nezda Global Full time

    OverviewNezda Technologies Inc. is looking for Front Desk Executive - Open for Fresh Graduates.QualificationsFEMALE only - must be a graduate of any 4 year course.Will­ing to be receptionist and doing admin tasks at the same time.Lively and outgoing person is a plus.Job DescriptionAnswer phones and route calls to specific people.Answer inquiries about...