Technical Service Manager
1 week ago
We are seeking a highly skilled Technical Service Manager to join our team at Career Professionals, Inc. This is a rewarding opportunity for an experienced professional to lead our customer support function and drive business growth.
Job Description:
The successful candidate will be responsible for managing the delivery of technical services, maintaining strong relationships with clients, and ensuring seamless communication between teams.
Key Responsibilities:
- Main point person for client concerns in the project
- Manage delivery/timeline of fixes
- Maintain/build good relationship with client
- Provide proactive status reports to client and management
- Act as go-to expert for escalated client calls and stay up-to-date with product/process updates
- Accountable for team's day-to-day activities and achievement of established service promises
- Establish/document operational process for Customer Support
Requirements:
To be successful in this role, you will need:
- Bachelor's Degree in Computer Science
- Extensive experience in Application Development/Application Support/Client/Project Management
- ITIL V3/V4 certification
- Excellent English communication skills (speaking/writing)
- Able to multitask/high accuracy/strong sense of urgency
- Proven ability to work in fast-paced dynamic environments
About the Role:
This is a challenging yet rewarding opportunity for a seasoned professional to take on a leadership role and drive business growth. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.
Salary Range: $80,000 - $110,000 per annum, depending on experience.
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