Quality Assurance Specialist

6 days ago


Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

Job Title: Quality Assurance Specialist

At Intelligent Technical Solutions (ITS), we are looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of service provided by our technical support team.

Key Responsibilities:

  • Monitor calls and tickets to ensure high-quality service
  • Provide timely feedback and coaching to technical support team members
  • Assess technical performance by analyzing historical trends and QA data
  • Conduct calibration sessions to ensure process alignment
  • Provide structured and timely recommendations to managers and team leaders

Requirements:

  • Proficient in MS Office applications, especially MS Excel
  • At least 2 years of working experience in QA
  • Excellent verbal, written, interpersonal, analytical, and organizational skills

What We Offer:

  • Paid US Holidays
  • Night Shift Bonus
  • Paid Time Off (15 Vacation Days per year)
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Health & Wellness Program
  • Dental & Vision
  • Salary Advancement


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