Technical Solutions Specialist

1 month ago


Makati City, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Overview

The role of a Technical Solutions Specialist at Strategic Networks Inc. offers an exciting opportunity to work in a dynamic environment where technical expertise and problem-solving skills are highly valued.

In this position, you will be responsible for providing top-notch technical support to end-users, ensuring their satisfaction and delivering exceptional service quality. Your primary focus will be on troubleshooting hardware and software issues, conducting network diagnostics, and implementing effective solutions.

As a key member of our team, you will collaborate closely with Senior Technical Support Engineers and Team Leaders to address critical technical issues, ensure seamless communication, and maintain high levels of customer satisfaction.

Key Responsibilities:
  • Assist end-users in resolving technical issues, focusing on client satisfaction, service delivery quality, and technical excellence.
  • Manage, maintain, and provide technical support via onsite, phone, email, or remote for hardware and software issues, network diagnostics, and repairs.
  • Coordinate with Senior Technical Support Engineers and Team Leaders on critical technical issues.
  • Set up new user accounts and profiles.
  • Guide staff or clients through a series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve them within agreed service level targets.
  • Proactively update end-users on the status of their requests.
  • Analyze and respond to issues, developing resolutions in a timely manner.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solutions to customers.
  • Take full responsibility for assigned tasks and required actions.
  • Meet attendance requirements based on Service Level Agreements.
  • Exceed KPI targets set by clients.
  • Deliver quality, productivity, and compliance KPI/SLA reports daily, weekly, and monthly.

Requirements and Qualifications:
  • A strong understanding of technical concepts and excellent problem-solving skills.
  • Excellent communication and interpersonal skills to effectively interact with end-users, colleagues, and supervisors.
  • Ability to work independently and as part of a team, demonstrating a collaborative mindset.
  • Familiarity with IT service management principles and practices.
  • Strong analytical and time-management skills to prioritize tasks and meet deadlines.

Compensation and Benefits:

$60,000 - $80,000 per year, depending on experience and qualifications.


Why Join Us?

We offer a supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you're passionate about delivering exceptional technical support and committed to exceeding customer expectations, we encourage you to apply for this exciting opportunity.



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