Customer Experience Coordinator

1 day ago


Baguio City, Cordillera, Philippines beBeeService Full time $4,800 - $32,000

We are seeking a dedicated and skilled professional to join our team as a Customer Service Representative.

Job Overview
  • The primary responsibility of this role is to manage customer interactions via phone, email, or chat with professionalism and urgency.

  • This includes booking appointments accurately and efficiently while coordinating with dispatch teams.

  • Additionally, the successful candidate will be responsible for inputting customer details and service notes into CRM and scheduling platforms.

  • A key aspect of this position is providing clear information regarding services, pricing, and expectations to customers.

  • The ideal candidate will also follow up on scheduled services and pending customer issues.

  • Furthermore, they will identify when to escalate issues to supervisors or technical teams.

Requirements
  • Fleuent English communication with a professional, confident tone is required.

  • Minimum 1 year of customer service experience (remote work preferred) is necessary.

  • A strong background in the construction, home services, or skilled trades industries is required.

Hiring Expectations: The selected candidate will undergo a screening and interview process to assess their skills and fit for the role.



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