
Customer Experience Coordinator
1 day ago
We are seeking a dedicated and skilled professional to join our team as a Customer Service Representative.
Job OverviewThe primary responsibility of this role is to manage customer interactions via phone, email, or chat with professionalism and urgency.
This includes booking appointments accurately and efficiently while coordinating with dispatch teams.
Additionally, the successful candidate will be responsible for inputting customer details and service notes into CRM and scheduling platforms.
A key aspect of this position is providing clear information regarding services, pricing, and expectations to customers.
The ideal candidate will also follow up on scheduled services and pending customer issues.
Furthermore, they will identify when to escalate issues to supervisors or technical teams.
Fleuent English communication with a professional, confident tone is required.
Minimum 1 year of customer service experience (remote work preferred) is necessary.
A strong background in the construction, home services, or skilled trades industries is required.
Hiring Expectations: The selected candidate will undergo a screening and interview process to assess their skills and fit for the role.
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