Customer Experience Leader

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000

About the Role:

Job Description">

We are seeking a seasoned Customer Success Professional to join our team. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring clients achieve their desired outcomes.

  • Schedule: Monday to Friday, 11AM - 8PM Manila Time

  • Main Responsibilities:

    • Client Ownership & Relationship Management:

      • Act as the primary point of contact for all client communication, meetings, and escalations.

      • BUILD long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.

      • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.

    • Onboarding & Implementation:

      • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.

      • Provide onboarding for new client staff, ensuring continuity in platform knowledge and usage.

      • Support internal client change management and training during organizational events or new initiative rollouts.

      • Coordinate closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.

    • Client Enablement & Platform Advocacy:

      • Encourage and drive regular usage of the platform by promoting relevant features and best practices.

      • Participate in client events and live implementations to support system usage and address real-time questions.

      • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.

    • Cross-Functional Collaboration:

      • Liaise with the client's internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.

      • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.

      • Collaborate with regional and global Customer Success peers to share learnings and standardize best practices.

Required Skills & Qualifications">

To succeed in this role, you will need:

  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.

  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.

  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.

  • Excellent interpersonal, verbal, and written communication skills.

  • Strong project management and organizational abilities.

  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.

Ninja Perks & Benefits">

Our employees enjoy:

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

  • Employee Referral Program

Join us and discover a better way to grow.

  • Customer Experience Leader

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time $60,000 - $80,000

    We are looking for an experienced Customer Experience Leader to join our team.">The ideal candidate will have a strong track record of managing client relationships, resolving inquiries, and building scalable processes. They will be responsible for owning overall relationships with assigned clients, managing onboarding, implementation, training, increasing...

  • Customer Experience Leader

    4 days ago

    Baguio City, Cordillera, Philippines beBeecustomerexperience Full time ₱4,000,000 - ₱6,000,000

    Job OverviewWe're seeking a seasoned professional to lead our customer-facing operations with excellence. As a key member of our team, you'll manage key client relationships, oversee performance standards, and guide teams in delivering world-class service-all while ensuring every interaction creates value for both clients and customers.

  • Customer Experience Manager

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    Customer Experience LeaderThe Customer Experience Leader plays a pivotal role in our organization, overseeing the development of a high-performing support team.Key ResponsibilitiesLead and develop a high-performing support teamFoster an inclusive, collaborative, and productive team cultureGrow the team with uniquely skilled, high-caliber individualsTrain and...

  • Exceptional Customer Experience Leader

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500

    Job Title: Service Team LeadWe are seeking a highly skilled and experienced Service Team Lead to join our team. The ideal candidate will have 3 or more years of experience in a leadership or coaching role, as well as 3 or more years of proven sales experience.They will be responsible for handling customer escalations and concerns effectively via...

  • Chief Customer Experience Officer

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time $80,000 - $120,000

    **Job Title:** Customer Experience Lead**About the Role:    At our company, we strive to deliver exceptional customer experiences that drive growth and loyalty. As a Customer Experience Team Leader, you will play a critical role in shaping our approach to customer-centricity.**Responsibilities:    * Lead a team of customer experience professionals to...

  • Experience Leader

    2 days ago

    Baguio City, Cordillera, Philippines beBeeRelationship Full time ₱3,000,000 - ₱4,000,000

    Job Title: Customer Relationship ManagerWe are seeking a strategic, results-driven Customer Relationship Manager to lead our CRM strategy.Customer-obsessed, with a passion for creating impactful experiencesHands-on experience with CRM tools and marketing automation programsAnalytical to interpret data, generate insights, and optimise performanceMain...

  • Senior Customer Experience Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeRelationship Full time $92,462 - $124,978

    Job OverviewA global leader is seeking a highly skilled professional to drive customer success through our products and services.ResponsibilitiesMaintain and improve customer plans, value plans, and other essential assets.Conduct regular meetings with customers to ensure governance frameworks are met.Partner with sales teams, services teams, and partners to...

  • Technical Leader

    1 day ago

    Baguio City, Cordillera, Philippines beBeeSupport Full time ₱6,000,000 - ₱8,000,000

    About the Customer Support Manager RoleStarburst is seeking a customer-obsessed, highly motivated leader to manage a team of dedicated and knowledgeable Support Engineers. The ideal candidate has a background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating complex codebases.The Customer Support Manager will oversee a team...

  • Customer Experience Operations Manager

    4 days ago

    Baguio City, Cordillera, Philippines beBeeTeam Full time $60,000 - $80,000

    Job Title: Customer Service Team LeadThe ideal candidate for this role is a results-driven leader who can motivate, mentor and elevate our customer support teams to deliver exceptional service for e-commerce brands.This position requires a strong command of English, both written and spoken. The candidate must have a proven background in e-commerce customer...

  • customer service team leader

    1 week ago

    Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱315,000 - ₱420,000 per year

    JOB SUMMARYWe are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.JOB DESCRIPTIONLead a small team to handle customer inquiries,...