Customer Order Coordinator

3 days ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,500,000
Job Overview

We are an HR & remote talent management partner, providing talented individuals with global opportunities in high-growth startups and dynamic companies.

About the Role:

You will be responsible for ensuring smooth processing of customer orders from quotation to delivery. You will coordinate with customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our client's e-commerce platform.

  • Key Responsibilities:
  • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI interviewer as a component of our recruitment process.

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