
Exceptional Customer Experience Leader
2 days ago
We are seeking a highly skilled and experienced Service Team Lead to join our team.
- The ideal candidate will have 3 or more years of experience in a leadership or coaching role, as well as 3 or more years of proven sales experience.
- They will be responsible for handling customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text.
About the Role:
The successful candidate will provide exceptional customer service that ensures the customer feels heard, valued, and respected.
- Resolve issues efficiently by offering corrective solutions and delivering accurate information.
- Serve as the final point of contact for high-risk or sensitive customer cases.
About Us:
We are a fintech company revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions.
We help 1 million customers explore their financing options with ease—online, via text, or over the phone.
- Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
- Step 2: Interviews & Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
- Step 3: Offer & Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding. This includes scheduling time with our Technical Team to ensure your computer is properly set up for your first day.
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