Bilingual Customer Experience Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱360,000 - ₱420,000
Bilingual Customer Service Representative Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading business process outsourcing company and deliver exceptional customer experiences.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and professional manner.
  • Resolve customer issues using first-call resolution strategies.
  • Research and coordinate with internal departments to resolve inquiries.
  • Accurately document customer interactions and claims in CRM systems.
  • Use internal knowledge bases and training to answer questions confidently.
  • Follow all required scripts, policies, and confidentiality protocols.
  • Escalate complex issues to supervisors when needed.
  • Stay current on program updates through training and team meetings.
  • Meet all attendance and schedule requirements.
Candidate Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to type 20+ words per minute.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Reliable and punctual with strong time management skills.
  • Strong problem-solving, conflict resolution, and customer service skills.
  • Able to multi-task, stay focused, and work independently.
  • Team-oriented with a positive, customer-first mindset.
  • Comfortable in a fast-paced, dynamic environment.
Benefits:
  • Competitive compensation package.
  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
About Us:

Our company helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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