Help Desk Team Member
7 days ago
The Help Desk Team Member is a critical position within our organization, responsible for providing top-notch customer support, resolving technical issues, and ensuring seamless day-to-day operations.
Duties and Responsibilities:- Support Services: Provide support services to clients via various communication channels.
- Troubleshooting: Troubleshoot technical issues, utilizing expertise in IT principles.
- Communication: Maintain effective communication with clients and internal teams.
- Experience: 2+ years of experience in an IT support or service desk role.
- Knowledge: Strong knowledge of IT principles, including operating systems, hardware, and software.
- Skills: Excellent communication and interpersonal skills.
- Development Opportunities: Opportunity for growth and career development.
- Expert Training: Training and support to enhance technical and customer service skills.
- Engaging Work Environment: Work in a dynamic and multicultural environment.
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Help Desk Team Lead
2 days ago
Cebu City, Central Visayas, Philippines Vervent Full timeInformation Technology Help Desk ManagerVervent Sibulan, Central Visayas, PhilippinesWe are looking for a highly motivated and experienced Information Technology Help Desk Manager to join our team at Vervent. As a Help Desk Manager, you will be responsible for managing and overseeing all areas of Vervent's help desk, including tickets, staff development,...
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Technical Help Desk Professional
2 days ago
Cebu City, Central Visayas, Philippines Inspire Team Full timeWe are looking for a highly motivated Technical Help Desk Professional to provide exceptional support to our clients.Key ResponsibilitiesThe ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for problem-solving.Providing timely and effective technical assistance;Identifying and resolving complex technical...
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Help Desk Support Team Lead
6 days ago
Cebu City, Central Visayas, Philippines Drake International Philippines Full timeWe are looking for a highly skilled Technical Support Services Manager to lead our team in delivering exceptional IT support services. As a key member of our team, you will be responsible for driving process improvements and standardization across our help desk operations.Key Accountabilities:Develop and implement comprehensive training programs to enhance...
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IT Help Desk Team Lead
6 days ago
Cebu City, Central Visayas, Philippines Drake International Philippines Full timeOne of Drake's top IT clients is looking for an IT Help Desk Team Lead who thrives on promoting process improvements, standardization, and effective communication while driving excellence in outsourced IT support operations.Responsibilities:Conduct direct observation and analysis of Level 1 Help Desk operations to document current workflows, troubleshooting...
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Help Desk Team Member
19 hours ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeWe're looking for a highly motivated Tech Support Representative to join our team at Neksjob Corporation. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive top-notch service.Key Responsibilities:Respond to customer inquiries and provide prompt resolutions to technical issuesOffer step-by-step guidance to...
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Help Desk Technician
4 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeCallTek is seeking a highly skilled Help Desk Technician to join our team. This individual will be responsible for handling inbound calls from hotel guests, staff, and technicians regarding internet connectivity issues.The successful candidate will have at least 2 years of college-level education and a neutral English accent. They will also be willing to...
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Help Desk Specialist
7 days ago
Cebu City, Central Visayas, Philippines Datamatics Full timeDatamatics is a company that values collaboration and growth. We are looking for a skilled Help Desk Specialist who can help us deliver top-notch customer service.Job Overview:The ideal candidate will have 1-3 years of experience in customer support and be able to communicate effectively with customers and colleagues alike.As a member of our team, you will...
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Help Desk Specialist
2 days ago
Cebu City, Central Visayas, Philippines the Philippine operation centre Full timeWe are seeking a highly skilled Help Desk Specialist to join our team at the Philippine Operations Center Global Solutions, Inc. As a Help Desk Specialist, you will be responsible for providing technical support to our customers via phone calls, emails, or chat sessions.Key ResponsibilitiesRespond to customer inquiries and resolve their issues in a timely...
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Help Desk Professional
2 days ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob SummaryWe are seeking a highly motivated Help Desk Professional to join our team at Neksjob. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.About the Role:You will work closely with an international team to troubleshoot and resolve technical issues.You will communicate...
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Help Desk Representative
6 days ago
Cebu City, Central Visayas, Philippines Eteam Full time**Overview:**Eteam is a leading provider of technical support services. We are committed to delivering exceptional customer experiences through our team of skilled technicians.**Job Summary:We are seeking a Help Desk Representative to join our team. As a Help Desk Representative, you will play a critical role in resolving client technical issues and ensuring...
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Help Desk Technician
7 days ago
Cebu City, Central Visayas, Philippines Kinettix Inc. Full timeHelp Desk Technician Wanted at Kinettix Inc.We are looking for an expert Help Desk Technician to join our team at Kinettix Inc. The ideal candidate will possess significant experience in IT support, trouble-shooting, and customer-centric skills.Key Accountabilities:Supply high-quality technical assistance across multiple platforms.Determine and resolve...
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Help Desk Operations Manager
7 days ago
Cebu City, Central Visayas, Philippines JOB MATCHMAKER Full timeAbout the RoleWe are looking for a highly motivated Help Desk Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our help desk, ensuring prompt and effective resolution of system-related issues.**Key Responsibilities*** Manage the escalation process for complex technical issues*...
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Help Desk Support
1 week ago
Cebu City, Central Visayas, Philippines DRM Outsourcing Company Full timeJob DescriptionThe Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing systemimprovements from customers and all employees who utilize our core and business systems. We are seeking individualswho can contribute to improved system user satisfaction and ensure stable system operation.Specific...
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Information Technology Help Desk Manager
3 days ago
Cebu City, Central Visayas, Philippines Vervent Full timeInformation Technology Help Desk ManagerVervent Sibulan, Central Visayas, PhilippinesThis is a full-time, on-site role in Sibulan for an Information Technology Help Desk Manager at Vervent. The Help Desk Manager will be responsible for assisting the Director of IT Operations with managing and overseeing all areas of Vervent's help desk, including tickets,...
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Help Desk Technician
6 days ago
Cebu City, Central Visayas, Philippines Kinettix Full timeJob DescriptionThe Help Desk Technician will be responsible for providing technical assistance to users, troubleshooting IT issues, and maintaining smooth IT operations at Kinettix Cebu.Main ResponsibilitiesSupport Requests: Respond to support requests via phone, email, or ticketing system.Issue Identification: Identify and troubleshoot hardware, software,...
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Help Desk Technician
3 days ago
Cebu City, Central Visayas, Philippines Kinettix Full timeKinettix is seeking a highly motivated IT Service Desk Associate to join our team. As a key member of our IT support team, you will provide technical assistance to our clients, troubleshoot IT issues, and ensure smooth IT operations.ResponsibilitiesRespond to IT support requests via phone or ticketing systemDiagnose and resolve hardware, software, and...
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Help Desk Technician
7 days ago
Cebu City, Central Visayas, Philippines Ascendion Full timeRequirements and QualificationsMinimum 6 months of relevant experience in computer hardware, operating systems, applications, and network troubleshooting.Able to communicate effectively with customers, both verbally and in writing, and provide clear instructions to ensure issues are resolved quickly.Familiarity with help desk software and ticketing systems...
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Help Desk Specialist
6 days ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeWe are currently seeking a skilled Help Desk Specialist to join our team at Eteam Workforce Private Corporation.Overview:As a key member of our support team, you will provide top-notch assistance to customers via various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerWork...
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Help Desk Engineer
5 days ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeHawodTech Solutions is looking for a Help Desk Engineer to join our team.About the RoleThis is an exciting opportunity to work as a front-line interface between our customers and the Product & Engineering team.Key ResponsibilitiesManage customer support tickets to agreed service levels (60%).Assist in collating and documenting incident root cause analysis...
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Senior Help Desk Analyst
6 days ago
Cebu City, Central Visayas, Philippines UnitedHealth Group Full timeAt UnitedHealth Group, we believe that everyone deserves access to quality healthcare. Our team of passionate professionals is dedicated to making a difference in the lives of others.We are seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional customer service, resolving...