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Help Desk Technician

1 week ago

Cebu City, Central Visayas, Philippines Kinettix Full time
Job Description

The Help Desk Technician will be responsible for providing technical assistance to users, troubleshooting IT issues, and maintaining smooth IT operations at Kinettix Cebu.

Main Responsibilities
  • Support Requests: Respond to support requests via phone, email, or ticketing system.
  • Issue Identification: Identify and troubleshoot hardware, software, and network issues.
  • Incident Management: Log and track incidents and service requests in our ticketing system.
  • Escalation Process: Escalate complex issues to higher-level IT teams when necessary.
Requirements
  • Experience: Minimum 1 year in IT support, helpdesk, or service desk roles.
  • Technical Knowledge: Proficient in Windows/macOS, Office 365, email, network connectivity (Wi-Fi, VPN, LAN), and ticketing systems.