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Help Desk Support Team Lead

1 week ago

Cebu City, Central Visayas, Philippines Drake International Philippines Full time

We are looking for a highly skilled Technical Support Services Manager to lead our team in delivering exceptional IT support services. As a key member of our team, you will be responsible for driving process improvements and standardization across our help desk operations.

Key Accountabilities:

  1. Develop and implement comprehensive training programs to enhance the skills of our support team members.
  2. Conduct regular audits to identify areas for process improvement and develop recommendations for enhancement.
  3. Promote effective communication among team members, stakeholders, and clients to ensure seamless collaboration.

Essential Requirements:

  1. Minimum 5 years of experience in IT help desk management or similar roles.
  2. Proven track record of driving process improvements and standardization.
  3. Excellent leadership and communication skills.
  4. Familiarity with ITSM frameworks and help desk ticketing systems.

About Our Company:

Drake International Philippines is a leading provider of IT support services, committed to delivering exceptional solutions to our clients.