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Senior Help Desk Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines UnitedHealth Group Full time

At UnitedHealth Group, we believe that everyone deserves access to quality healthcare. Our team of passionate professionals is dedicated to making a difference in the lives of others.

We are seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional customer service, resolving technical issues, and contributing to the overall success of our organization.

Job Summary:

  • Tech Support: Provide technical support to customers via phone, email, or chat, utilizing troubleshooting tools and techniques to resolve issues.
  • Ticket Management: Manage and resolve helpdesk tickets in a timely manner, ensuring that customer concerns are addressed promptly.
  • Educational Requirements: Bachelor's degree in Computer Science, Information Technology, or related field.

Key Skills:

  • Communication: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Technology: Proficiency in ticketing tools, operating systems, and software applications.