Technical Support Lead
7 days ago
We are seeking a highly motivated and experienced leader to oversee our Technical Support team. The successful candidate will have excellent leadership skills, technical expertise, and a passion for delivering exceptional customer experiences.
About the Role:The primary focus of this role is leading a team of Technical Support Representatives as they assist with ensuring the successful support of our user base and the continuous improvement of team capabilities and performance.
Key Responsibilities and Deliverables:- Manage time effectively to ensure leadership duties are carried out while maintaining a reasonable volume of case work.
- Lead by example in case quality.
- Proactively support users of our products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
- Become a Subject Matter Expert on all Assessment Products and services while expanding knowledge on our various product lines.
- Action-oriented mindset
- Passion for education
- Passion for excellent customer and user experience
- Ability to work in a fast-paced environment, manage multiple priorities
- Ability to work independently and perform under pressure
- Broad knowledge of online software and relevant technologies
- Strong leadership skills
- Commercial awareness and understanding of the education sector
-
Technical Support Specialist
7 days ago
Dumaguete, Central Visayas, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,800,000Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team.The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting skills, with a strong understanding of computer hardware, software, and networks.This is an excellent...
-
Technical Support Specialist
7 days ago
Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱1,080,000Are you a skilled and dedicated individual with a passion for delivering exceptional technical support? Limitlessli is seeking a talented Technical Support Specialist to join our team.The Opportunity:As a Technical Support Specialist, you will be the first point of contact for IT support requests from healthcare staff and providers.This role is critical to...
-
Technical Support Expert
7 days ago
Dumaguete, Central Visayas, Philippines beBeeClient Full time $50,000 - $80,000Job DescriptionAs a highly skilled Technical Support Advocate, you will play a vital role in providing expert technical assistance to our clients. This position involves troubleshooting and resolving complex technical issues efficiently and effectively.You will be responsible for responding to customer inquiries and alerts in a timely and professional...
-
Technical Support Specialist
7 days ago
Dumaguete, Central Visayas, Philippines beBeeCustomer Full time $35,000 - $50,000Job OverviewWe are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and resolve technical issues.Key responsibilities include identifying and troubleshooting technical problems, gathering data and information to ensure accurate resolutions, and maintaining working knowledge of our clients' products and...
-
Technical Support Professional
7 days ago
Dumaguete, Central Visayas, Philippines beBeeSupport Full time $55,000 - $75,000Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will provide expert assistance to customers and internal stakeholders, ensuring seamless delivery of our products and services.Job DescriptionThe successful candidate will be responsible for:Providing...
-
Technical Support Representative
7 days ago
Dumaguete, Central Visayas, Philippines beBeeRemoteSupport Full time ₱50,000 - ₱100,000Technical Support RoleWe're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries.This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and...
-
Leading Customer Support Teams
6 days ago
Dumaguete, Central Visayas, Philippines beBeeLeader Full time $60,000 - $90,000Customer Service Team LeadA highly skilled leader is required to guide our customer support teams in delivering exceptional service for e-commerce brands.The ideal candidate will motivate, mentor and elevate the team to succeed by leading and monitoring agent performance and ensuring consistent meeting or exceeding of KPIs.Key ResponsibilitiesConduct regular...
-
Lead Customer Support Team
7 days ago
Dumaguete, Central Visayas, Philippines beBeeLeadership Full time $65,000 - $95,000Job OverviewAs a Customer Support Team Lead, you will play a pivotal role in directing and developing a team of support specialists. This position is responsible for overseeing daily support operations, providing guidance to team members, and ensuring clients and users receive exceptional service.ResponsibilitiesDirect, mentor, and develop a team of customer...
-
Technical Support Professional
7 days ago
Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time $30,000 - $50,000About Our RoleWe're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences via live chat and tickets.Your primary goal will be to provide expert support on our products, troubleshoot technical challenges, and simplify complex issues...
-
Technical Support Specialist
7 days ago
Dumaguete, Central Visayas, Philippines beBeeTechnical Full time $80,000 - $120,000Job DescriptionWe are seeking an experienced technical professional to join our team as a Support Analyst.
