Senior Technical Support Consultant
7 days ago
Your Mission:
- We seek a skilled Technical Support Specialist to provide advanced technical assistance in resolving escalated issues from Level 1 support.
Key Responsibilities:
- Deliver technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
- Effectively handle escalated tickets from Level 1 support, ensuring prompt resolution.
- Evaluate unresolved issues and escalate them to specialized teams as necessary.
- Collaborate with cross-functional teams for seamless customer experience.
- Analyze recurring issues and provide recommendations for resolution.
Requirements:
- Bachelor's degree in Computer Science or Information Technology.
- 5+ years of experience in Microsoft 365 administration or similar roles.
- Strong knowledge of Microsoft Office 365 applications and services.
About the Role:
We are a team of seasoned engineers, strategists, and business experts with expertise in the IT industry.
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