Technical Support Expert

7 days ago

Dumaguete, Central Visayas, Philippines beBeeClient Full time $50,000 - $80,000
Job Description

As a highly skilled Technical Support Advocate, you will play a vital role in providing expert technical assistance to our clients. This position involves troubleshooting and resolving complex technical issues efficiently and effectively.

You will be responsible for responding to customer inquiries and alerts in a timely and professional manner, using your analytical and critical thinking skills to diagnose and resolve issues promptly.

This is an excellent opportunity to work with a dynamic team and contribute to the success of our organization by delivering exceptional client satisfaction.

  • Provide technical support to customers via phone, email, and chat
  • Respond to customer inquiries and alerts in a timely and professional manner
  • Diagnose and resolve technical issues efficiently and accurately
  • Escalate complex issues to higher-level support when necessary
  • Stay up-to-date with the latest technologies and best practices in the field
  • Participate in training sessions to enhance technical skills and knowledge
  • Collaborate with the team to achieve shared objectives and deliver outstanding results
Required Skills and Qualifications

To succeed in this role, you will need:

  • Curiosity and authenticity
  • An analytical and critical thinking mindset
  • Passion for delivering exceptional client experiences
  • At least 3 years of experience in technical support
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products - Software as a Service
  • Strong conflict resolution skills and even temperament in challenging situations
  • Ability to properly understand and convey tone via written communications
  • Creative problem-solving skills
  • Impeccable judgment and ability to make fact-based decisions
  • Loads of empathy and a genuine interest in helping others
  • A proactive attitude and ability to work with limited supervision
Benefits

As a member of our team, you can expect:

  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Regular training and feedback opportunities
  • A collaborative and inclusive team culture
Others

This is a fantastic opportunity to join a high-performing team and contribute to the success of our organization. If you are passionate about delivering exceptional client experiences and have the required skills and qualifications, we encourage you to apply for this exciting role.

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