Healthcare Customer Support Representative

12 hours ago


Mandaluyong City, National Capital Region, Philippines Metacom Full time
About Us

At Metacom, we are dedicated to providing exceptional customer service and support in the healthcare industry.


Job Overview

We are seeking a highly skilled and compassionate Call Center Agent to join our team. In this role, you will be responsible for resolving customer issues in a timely and professional manner.


Key Responsibilities
  1. Proactively address customer concerns and resolve issues on the first call by demonstrating empathy, patience, and understanding.
  2. Communicate effectively with customers to understand their needs and provide appropriate solutions.
  3. Handle sensitive situations surrounding healthcare needs, education, and prevention planning with compassion and care.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Compassion and empathy when dealing with sensitive customer situations.

Benefits

We offer a competitive salary and benefits package to successful candidates.


Why Work with Us?

At Metacom, we value our employees and strive to create a positive and supportive work environment. We believe that our team members are our greatest asset and are committed to helping them grow and develop in their careers.



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